RETURNS AND REFUNDS POLICY

We know that sometimes things don't turn out as expected. If you're not satisfied with your purchase from Olivoid, here's how the return process works.

1. YOUR RIGHT OF WITHDRAWAL

Under Portuguese law (Decree-Law No. 24/2014), you have the right to return any product purchased online within 14 days of receiving it, without needing to give a reason.

2. CONDITIONS FOR RETURN

For us to accept a return, the product must meet the following conditions:

• Be in good condition and show no signs of use.

• Have all original tags attached.

• Be in its original packaging (where applicable).

• For clothing: unwashed, free of odors or stains.

• For sculptures: free of damage caused by the customer.

3. HOW TO START A RETURN

1. Send us an email at olivoid@proton.me with your name, order number, and the reason for the return.

2. We'll reply within 24–48 hours with shipping instructions.

3. Send the product to the address we provide.

Note: Return shipping costs are the responsibility of the customer.

4. REFUND

Once we receive the product back and confirm it's in good condition:

• We'll process the refund within a maximum of 14 days.

• The refund will be issued using the same payment method you used for the purchase.

• The refunded amount includes the price of the products and standard shipping costs (excluding extra fees for expedited delivery).

5. EXCEPTIONS (WE DON'T ACCEPT RETURNS)

By law, the following products cannot be returned:

• Personalized or made-to-order items (e.g., clothing with custom prints requested by the customer, sculptures with specific engraved inscriptions).

• Sealed items that have been opened for hygiene or health reasons after delivery (this doesn't apply to our products, but it's a general legal note).

6. DEFECTIVE OR WRONG ITEMS

If the product arrived damaged, has a manufacturing defect, or the wrong item was sent:

• You don't have to pay for return shipping.

• Send photos of the defect to contact@lebecut.com.

• We'll replace the product free of charge or issue a full refund, according to your preference.

• This right applies for up to 2 years after receipt (Legal Warranty of Conformity).

7. LOST ORDERS

If more than 30 days pass and you haven't received your order, let us know. We'll investigate with the carriers and resolve the situation (reshipment or refund) as quickly as possible.

---

Any questions?

We're here to help. Just write to olivoid@proton.me.